Frequently Asked Questions

Is it safe to buy from the website? Is my data protected?

Yes, our website has an SSL security certificate, which encrypts all transmitted data, ensuring the protection of your personal and financial information throughout the entire purchasing process.
How do I track my order?

You will receive an email with the tracking code as soon as your order is dispatched. You can track the delivery status directly on the Correios website or the partner carrier’s website by clicking on the link provided in the email.
How do I exchange or return a product?

You have up to 7 calendar days after receiving the product to request an exchange or return, in accordance with the Consumer Protection Code. Contact our customer service team with the reason for the exchange/return and your order number. Our team will guide you on the next steps.